Shipping & Returns

The shop is under development and there is currently no checkout, cart or customer account on this website. No orders can be placed and no payments can be taken. Until the shop opens, the sections below describe intended practice rather than active terms.

Once ordering is live, orders will be reviewed and prepared before dispatch. Because several of our planned products are living cultures and biological materials, some items may be prepared to order. Processing times will be published here: [To be confirmed before launch]

Myco Eos is an Australian brand. The delivery areas we can service, and any locations we cannot ship to, will be confirmed before launch: [To be confirmed before launch]

Shipping charges, how they are calculated, and any thresholds or options will be shown at checkout and summarised here: [To be confirmed before launch]

Dispatch and delivery estimates are estimates only and can be affected by the carrier network, weather and public holidays. Our estimates will be published once carriers and processes are confirmed: [To be confirmed before launch]

Where tracking is available for a shipment, we intend to provide the tracking details after dispatch. The carriers used and the tracking method will be confirmed: [To be confirmed before launch]

If a parcel is delayed, missing or appears not to have arrived, contact us and we will work with you and the carrier to resolve it.

• Please check the delivery address on your order confirmation first.
• Let us know as soon as you can so the carrier enquiry window is not missed.
• Timeframes for reporting a delivery problem: [To be confirmed before launch]

If an item arrives damaged, faulty or is not what you ordered, contact us with your order details and photos where possible. We will work with you on a remedy, which may include a replacement or refund depending on the situation and your rights under the Australian Consumer Law.

A change-of-mind returns policy is separate from your legal rights and is offered at a business's discretion. Whether Myco Eos offers change-of-mind returns, and on what conditions and within what period, is still being decided: [To be confirmed before launch]

Grain spawn, substrate, agar and liquid culture products are biological and perishable. Their condition depends heavily on storage, handling and how promptly they are used after delivery, so we will publish clear storage and handling guidance with each product.

Any specific handling requirements or conditions affecting returns of these products will be set out here, and will be written so that they do not reduce your rights under the Australian Consumer Law: [To be confirmed before launch]

If you need to change or cancel an order, contact us as early as possible. Once an order has been prepared or dispatched, cancellation may not be possible. The cut-off point for cancellations will be confirmed: [To be confirmed before launch]

Where a refund is agreed, it will normally be issued to the original payment method. The processing time will depend on your payment provider. Refund handling details will be confirmed once a payment provider is in place: [To be confirmed before launch]

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing on this page limits those rights.

Once ordering is live, order and delivery enquiries can be sent to Myco Eos at:

• Email: [To be confirmed before launch]
• Returns address: [To be confirmed before launch]

In the meantime, see the contact page.